Operations Support Team Lead

Job purpose:
Lead Operations Support Team ensuring an efficient system is in place to support the Sales Team to deliver Sales & Operations targets for the whole network by providing professional service in all areas;
Monitor all available channels performance against targets and developing plans to address shortfalls and gaps;
Be responsible for planning, organizing, directing and providing leadership to achieve Retail Sales Tactical and Strategic objectives across all channels in the Retail Sales business.
Main responsibilities:
Retail P&L performance:
Coordinate and control staff-related costs part of P&L including forecasting, budgeting and planning;
Contribute to continuous improvement of nonperforming areas and for implementation of corrective actions;
Support other P&L field operations cost (Utilities, Materials, etc), analysis and cost optimization initiatives;
Supervise continuous Fuel Volume Forecast aligned with seasonality, competitors’ price, own price, market fuel supply/demand fluctuations, etc;
Suggest, develop and approve T&R Scorecard for reviewing month/year T&R (fact/plan) during regular review workshops.
Site performance and operational development:
Develop, execute and communicate all site operating standards and processes that are aligned with strategy, keeping in mind ease of understanding, implementation and appropriateness of measurement methods;
Manage PMTDR program support and implementation at local level;
Supervise all other Site Staff Incentive programs including monthly forecasting and budgeting, formalization, execution of payments, make necessary updates;
Localize and implement other global and local Op. Excellence initiatives according to the approved plan and schedule (plan, develop, execute and update Star Factory Program);
Ensure continuous MMP execution and improvement;
Coordination of all other Sales teams’ activities (global and local competitions, special events, non-marketing
promo campaigns, etc);
Look outside of Shell for innovative solutions to improve site operations from a standards setting and management perspective.
Internal company cooperation:
Define and resolve a wide range of complex situations and problems, interacting with all levels of Company management on matters involving planning, development, implementation and field engagement;
Work closely with Network, Finance, HR, CR and Marketing for efficient implementation of different retail programs (maintenance & capex programs, cost saving initiatives, trainings for field personnel, etc);
Provide continuous channel of communication by Business Units (Marketing, CR, HSSE)-S&Ops-TMs/Sites-S&Ops ladder in Sales & Operations and people management areas;
Lead and manage Active Selling activities including AS scheduling, business case and staff motivation schemes development, communication, tracking and all other related administration;
Own operational and technical instructions formalization;
Support GM and Sales & Operations Director with quality analysis and insight on the business and economics;
Fully support, develop and/or implement other projects in Op. Excellence and Sales & Operations areas, initiate recommendations on management decisions that make a significant impact on business profitability and growth potential.
Requirements (education, skills and experience):
Higher education;
Excellent PC skills (MS Office, especially – Excel and Power Point);
Knowledge of the English language (level – fluent/upper-intermediate);
Not less than 3 years of experience in Sales, Marketing or other similar jobs with at least 2 years of successful team management;
Strong leadership and communication skills;
Strong analytical skills;
Coaching skills;
High level of responsibility;
Valid driving license category B and minimum 2 y Miroslava.Bashnyak@shell.com